Frequently Asked Questions
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Q: I signed up for an Application for Survey, but didn't receive my login information, what should I do?
Q: I forgot my password, what should I do?
Q: How do I allow others to access/edit my organization's application?
Q: I am confused about the user role(s) when creating a new user. Do all the roles allow for users to access/edit other users and Applications for Survey?
Q: I would like to print out my application, how do I do this?
Q: I am confused about some of the questions on the application, where do I get more information?
Q: Why did the layout of my application change?
Q: Why did a certain question disappear/get added to my application form?
Q: I filled in all the information on a page, but the progress bar is not at 100%, what am I missing?
Q: My organization has multiple sites but the application won't let me add them, how do I change this (only applicable for those not filling out the health plan application or the medical home on-site certification application)?
Q: How do I request attestation?
Q: I am seeking an AAAHC/Medicare deemed status survey, but I am not seeing any additional documents I need to provide, what should I do (only applicable for Ambulatory Surgery Centers)?
Q: When I try to request approval or submit my Application for Survey, I am told I have to be a primary contact to do this, what does this mean?
Q: When I click "Review & Submit Application," the review process gets stuck on a certain page, why does this happen?
Q: I want to see a PDF of my submitted Application for Survey, where do I go to find this?
Q: I would like to begin another application, how do I do this?
Q: Why was my Application for Survey marked as Incomplete/Revisions Needed?
Q: I accidentally deleted my draft, how do I get it back?
Q: My Application for Survey is marked as cancelled or expired, what should I do?
Q: I have an organization located outside of the United States; can I apply for accreditation using the on-line Application for Survey?
Q: I signed up for an Application for Survey, but didn't receive my login information, what should I do?
A: First, you should make sure the email was not filtered into your spam folder. A good way of doing this is adding
[email protected] to your safe list. If you do not find it in your spam folder, try
clicking "Forgot Password" to generate a new temporary password. Finally, if that does not work, you may email
[email protected] to request a reset password.
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Q: I forgot my password, what should I do?
A: On the application log in page, click the "Forgot Password" link to generate a new temporary password and a new one
will be sent to you. Once you log in, you will be required to change your password again.
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Q: How do I allow others to access/edit my organization's application?
A: Navigate to the Applications Home Page by clicking the hyper link on the top left corner of the screen, and click on
the Organization Users tab located at the top of your screen. On this screen, you should then click "Create a New User,"
and a blank user form will show up. Clicking "save" after completing this information will create the user and send them
their login information.
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Q: I am confused about the user role(s) when creating a new user. Do all the roles allow for users to access/edit other
users and Applications for Survey?
A: "Applicant Primary" and all chief officers have the ability to add/edit other users. All user roles have access to
create a new Application for Survey, however, only someone designated as an "Applicant Primary" can delete a draft
Application for Survey.
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Q: I would like to print out my application, how do I do this?
A: Once you are viewing the application you would like to print, click the "Print Application" button at the top right.
This will generate a PDF of your application at that time.
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Q: I am confused about some of the questions on the application, where do I get more information?
A: There are help buttons throughout the application form to provide you with help. Just click the help icon
( 
), and additional
text will appear.
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Q: Why did the layout of my application change?
A: As AAAHC makes improvements to the online Application for Survey, changes may occur in the way you
experience the application. Please bear with us as we try to make our online Application for Survey as
user-friendly as possible.
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Q: Why did a certain question disappear/get added to my application form?
A: As AAAHC assesses the importance of certain questions on the application form, we may choose to add or remove
questions periodically. Please bear with us as we try to make our online Application for Survey as robust
as possible.
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Q: I filled in all the information on a page, but the progress bar is not at 100%, what am I missing?
A: If the progress bar for a particular section is not at 100% complete, you may be missing vital information.
Review the page thoroughly to make sure you did not leave any required information out. Required fields are designated
with an asterisk (*). If you are sure that all information is complete, you may contact AAAHC at (847) 853-6060 or
[email protected] for assistance.
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Q: My organization has multiple sites but the application won't let me add them, how do I change this (only applicable for those not filling out the health plan application or the medical home on-site certification application)?
A: If the Yes/No option is disabled on the Demographics question that asks if your organization has any satellite
sites, it is most likely because you chose to describe your organization as an ambulatory surgery center that is seeking
an AAAHC/Medicare deemed status survey on the Welcome page. Since an AAAHC/Medicare deemed status application only applies
for one facility, you must either change the answer provided to the question on the Scoping page that asks if you are
seeking an AAAHC/Medicare deemed status survey to "no," and/or you must change your facility to something other than an ASC.
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Q: How do I request attestation?
A: After you enter in your CAO and/or CMO information on the Contact Information page, the application will use that
information to send the approval request to the Chief Officer(s). They must then provide their electronic signature by
clicking a link on the requested approval email. If your organization has one person who fills the Primary Contact and
CAO/CMO roles, you must still send an email requesting approval and provide your electronic signature.
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Q: I am seeking an AAAHC/Medicare deemed status survey, but I am not seeing any additional documents I need to provide, what should I do (only applicable for Ambulatory Surgery Centers)?
A: In order for your application to be considered as seeking AAAHC/Medicare deemed status, you must select your facility
type as an ambulatory surgery center on the Demographics page, as well as affirming that you want an AAAHC/Medicare deemed
status survey on the Scoping Page with "yes." Only if both of these requirements are fulfilled will your application be
considered for AAAHC/Medicare deemed status.
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Q: When I try to request approval or submit my Application for Survey, I am told I have to be a primary contact to do this, what does this mean?
A: Only a primary contact may request attestation and submit an Application for Survey. If you are not designated
as a primary contact, we suggest you ask the primary contact of your organization to change your designation if necessary.
If you do not know who your organization's primary contact is, you may find this information on the Organization Users tab
on your Applications Home Page.
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Q: When I click "Review & Submit Application," the review process gets stuck on a certain page, why does this happen?
A: The Review process will not move forward if any required information on the page is missing. Thoroughly review the page
to make sure you have completed all required fields. If you are sure there is no missing information, you may contact AAAHC at
(847) 853-6060 or at [email protected].
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Q: I want to see a PDF of my submitted Application for Survey, where do I go to find this?
A: Once you log in and select the application you'd like to view, you should click "Submission History & Comments."
On this page, you can see the PDF version(s) of a particular submitted and re-submitted Application for Survey.
You may also see comments from AAAHC on this page.
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Q: I would like to begin another application, how do I do this?
A: On your Applications Home Page, click "Create a New Application," and it will take you to the Welcome Screen so that you
may begin a new Application for Survey.
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Q: Why was my Application for Survey marked as Incomplete/Revisions Needed?
A: There may be a number of reasons your Application for Survey was marked as Incomplete/Revisions Needed.
You may consult any note(s) an AAAHC application coordinator may have written to you, which would appear on the top of
your Application Overview page.
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Q: My Application for Survey is marked as cancelled or expired, what should I do?
A: If your Application for Survey was marked as cancelled, it was most likely because it was left as a draft without
any activity on it for an extended period of time. If your Application for Survey was marked as expired, it was most
likely because it was not re-submitted before its expiration date. If you have any questions about this, please contact AAAHC at
(847) 853-6060 or at [email protected].
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Q: I have an organization located outside of the United States; can I apply for accreditation using the on-line Application for Survey?
A: You should contact AAAHC at [email protected] regarding cost and further information before applying for accreditation.
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